We will help you to make the strategic and operational decisions that will solve your problems and optimise your processes.
We will help you to make the strategic and operational decisions that will solve your problems and optimise your processes.
The phases
The phases
Diagnosing and identifying strengths and areas for improvement
Suggesting and recommending solutions to identified problems
Define and plan an action plan
Implementing operational actions to achieve concrete results
Evaluation of the implemented measures in quantitative and qualitative terms
The domains concerned
The domains concerned
Human Resources
Training, performance assessment, remuneration, planning, recruitment.
Marketing and sales
Customer experience in profit centres, marketing campaigns, sales tracking, CRM.
Customer service
Handling enquiries, managing complaints and claims, after-sales service follow-up
Production and opération
Stock management, quality control
Project management
Project planning, monitoring and evaluation processes.
Customer service quality
Implementing standards, controls and continuous improvement
Human Resources
Training, performance assessment, remuneration, planning, recruitment.
Marketing & Sales
Customer experience in profit centres, marketing campaigns, sales tracking, CRM.
Customer service
Handling enquiries, managing complaints and claims, after-sales service follow-up
Production & opération
Stock management, quality control
Project management
Project planning, monitoring and evaluation processes.
Customer service quality
Implementing standards, controls and continuous improvement
